Contact us
Email support@insanerabbit.com. Tell us what happened, your app version, iPhone model and iOS version. Remove private details from screenshots and never send passwords, payment details or your exact home address.
Common questions
Pro has not unlocked
Use the Apple Account that bought the subscription, then open the Pro screen and tap Restore. Check that the subscription is active in your Apple Account settings. If it still does not appear, email us with the app version and what Restore shows. Please do not send your payment details.
Cancel a subscription or request a refund
On your iPhone, open Settings, tap your name, then Subscriptions and choose HeelClick. Apple shows the renewal date and cancellation options. Erasing data or uninstalling HeelClick does not cancel a subscription. Refund requests are handled by Apple at reportaproblem.apple.com. Prices and trial eligibility are shown in the Apple purchase sheet before you confirm.
Reminders are missing
Check iPhone Settings, Notifications, HeelClick, and allow notifications. Check whether a Focus mode is silencing them, and confirm your plan's leaving time and hard stop. iOS can delay or silence alerts. Keep your own travel plan and do not depend on a reminder for an emergency or the last available service.
Routes or nearby places are unavailable
Location permission is optional. You can check it in iPhone Settings, Privacy & Security, Location Services, HeelClick. Route estimates and nearby results also depend on the connection and map service. Confirm actual departures with the transport operator and open Apple Maps for directions. HeelClick cannot determine whether you are safe to drive.
Chat is unavailable or gives an unexpected reply
Chat needs an active night-out plan and access to the relevant Pro feature. Online replies depend on a connection and service availability; local guidance is available as a fallback. AI replies can be wrong. If a reply concerns you, email a brief description with personal details removed. For urgent help, contact a trusted person or local emergency services.
Choose on-device chat
In supported versions, open HeelClick Settings and find Chat and Siri. Choose On this iPhone to use Apple's on-device model where available, with basic local guidance as a fallback. This changes chat replies, but does not turn off mapping, social features or Apple's voice processing. Apple cloud replies are disabled in version 1.0.3, build 19.
Dictation, Siri or receipt import is not working
Dictation asks for microphone and speech-recognition permission when you use it. You can change those permissions in iPhone Settings. Review the draft before sending; Apple may process audio if on-device recognition is unavailable. Siri shortcuts need an unlocked phone. Receipt import reads your selected image locally and suggests a total for you to confirm. You can always enter the amount yourself.
Manage privacy or erase data
Open Settings, Privacy, Erase local app data to clear the app's local records. This does not delete online profiles, social records, provider-held AI conversations or separate Apple backups. Before erasing, keep your invite code or profile reference if available. Email support@insanerabbit.com to request access, correction or deletion of online information. We may need to verify which records are yours.
Friends, leaderboards or an unwanted interaction
Friend and leaderboard information depends on the visibility and participation options you choose. You can remove a friend, but the current app does not treat removal as a permanent block. To report an unwanted interaction, inappropriate display name or privacy concern, email us with the relevant invite code or profile reference if available. Do not send another person's private location or a full chat history.
The app closes or a plan is not saving
Install the latest HeelClick update and check that your iPhone has free storage. Reopen the app and note what happened immediately before the problem. Email the app version, iPhone model, iOS version and steps to reproduce it. Avoid reinstalling or erasing data as a first troubleshooting step, as local records may be lost.
Urgent help
HeelClick and this inbox are not monitored emergency services. The app cannot assess intoxication, provide medical treatment or determine whether you are safe to drive. If someone is unwell, unsafe or in immediate danger, contact local emergency services, venue staff or a trusted person.
HeelClick is provided by FEAR ARMY LTD, trading as Insane Rabbit Labs. Last reviewed: 10 October 2026.